If you or someone you know needs support related to gambling problems, the rr95 team is ready to assist confidentially and without judgment.
View Our FAQ1 Introduction: Healthy Entertainment Starts Here
At rr95, we understand that online gambling is a form of entertainment — not a way to generate income, resolve financial problems, or escape from life's pressures. Responsible gaming is not just a slogan for us; it is at the core of how we operate and how we treat every member of this platform.
Malaysia has an active and diverse player community. We recognize that every player's background, financial capacity, and experience level is different. That is why rr95 has built an ecosystem that lets you enjoy gaming to the fullest without worrying about long-term negative effects — as long as you play within the limits you set yourself.
This responsible gaming policy clearly outlines rr95's commitments, the self-control tools available to you, warning signs to watch out for, and channels to seek help if you need support. We encourage all members to read and understand this content before starting their first gaming session.
rr95 only allows members aged 18 and above to register and play. Registration involves a strict age verification process through our KYC system. This is not merely a legal requirement — it is our moral responsibility to society.
2 rr95 Responsible Gaming Principles
Every operational decision at rr95 is made with the well-being of our members in mind. Below are the core principles that guide us in providing a safe and responsible gaming environment:
- Entertainment first, not profit: Gaming is a recreational activity. Wins are a bonus, not a guarantee. rr95 never encourages players to chase losses or view gambling as a source of income.
- Control is in your hands: Every member has full access to self-control tools that can be activated at any time — no need to contact customer support first.
- Transparency in every transaction: Your full deposit history, withdrawal history, and gaming activity are accessible in your account at any time.
- Not targeting at-risk players: rr95 does not send aggressive promotions or offer bonuses to members who have set self-control limits or are currently in a cooling-off period.
- Data protection and privacy: All information related to your self-control tools and gaming history is fully confidential and will not be shared with any third party without your consent.
- Partnership with support organizations: rr95 partners with problem gambling support organisations to ensure members receive professional help whenever it is needed.
3 Available Self-Control Tools
Rr95 provides a range of practical tools you can use to manage your gaming activity more wisely. All tools are accessible directly through your account settings and take effect within the designated timeframe.
Deposit Limit
Set daily, weekly, or monthly deposit limits to control how much money you add to your account.
Loss Limit
Set a maximum loss limit for any given period. The system will block gameplay once the limit is reached.
Session Time Limit
Limit the duration of each gaming session. rr95 will send reminders and end the session once the limit is reached.
Self-Break
Take a temporary break from 24 hours up to 6 months. Your account will be locked and login will be disabled.
Self-Exclusion
The strictest option — exclude yourself from the platform for a period of 1 to 5 years or permanently.
Activity Review
Review detailed reports of your gaming activity, deposits, and withdrawals for any time period.
Self-control limits that have been set cannot be relaxed immediately — a waiting period of 24 to 72 hours is required for any limit increase. This is a deliberate protective feature by rr95 to prevent impulsive decisions.
4 Recognize the Early Warning Signs
Gambling problems rarely appear overnight. They typically develop gradually and can affect anyone regardless of background or income. Recognize the following signs before they become more serious:
Finance-Related Signs
- Playing with money that should be used for daily essentials such as rent, bills, or food.
- Borrowing money from family, friends, or using credit facilities for gambling purposes.
- Hiding the amount spent on gambling from loved ones.
- Continuing to play despite exceeding the set budget, hoping to recover lost money.
Behaviour-Related Signs
- Unable to stop playing despite genuinely intending to do so.
- Neglecting work, family, or social responsibilities due to gambling.
- Feeling restless, irritable, or uncomfortable when unable to play.
- Gambling has become the primary way to cope with stress, boredom, or emotional problems.
- Constantly thinking about gambling — planning the next session or finding money to play.
If you recognize two or more of the signs above in yourself, it may be the right time to use rr95's self-control tools or seek professional support. Acknowledging a problem is the single bravest first step.
5 Self-Assessment — How Safe Is Your Gaming?
- 1 Have you ever played longer or spent more than you originally planned?
- 2 Have you ever chased losses — continuing to play in hopes of recovering money you have already lost?
- 3 Have people around you ever expressed concern about your gambling habits?
- 4 Have you ever hidden your gambling activity or the amount spent from family or friends?
- 5 Do you feel stressed, guilty, or regretful after a gambling session?
- 6 Have you ever used savings, loans, or money set aside for other needs to fund gambling?
6 Minor Protection
Rr95 takes the protection of children and minors very seriously. Our platform uses a multi-layer age verification system to ensure only individuals aged 18 and above can access our services.
- ID card or passport verification is mandatory during the KYC process when registering a new account.
- An additional age check is required before your first withdrawal is processed.
- Any account suspected of belonging to a minor will be immediately suspended and investigated.
- rr95 encourages parents and guardians to use parental control software on devices shared with children.
Protective Steps for Parents
If you share a device with children or younger family members, we recommend the following steps to prevent unintended access to gambling platforms:
- Always log out of your rr95 account after each session and never save your password in the browser.
- Use a unique, strong password that cannot be easily guessed by family members.
- Enable two-factor authentication (2FA) on your account for an added layer of security.
- Install adult content filtering software on devices shared with children.
If you suspect someone underage is using an rr95 account, please contact our support team immediately at [email protected]. We will take swift and confidential action to address the issue.
7 How to Get Help
If you feel your gaming is starting to get out of control, or you simply want to talk to someone confidentially, there are several support channels available to you. All conversations are private and non-judgmental.
Rr95 In-Platform Support
- 24/7 Live Chat: Contact our support team directly via live chat within the platform. We are trained to help you activate self-control tools or discuss any concerns you may have.
- Support Email: Send an email to [email protected] with the subject "Responsible Gaming" — our dedicated team will respond within 2 hours.
- Account Settings: Access self-control tools directly through the "Account Settings" section without needing to contact anyone.
Immediate Steps You Can Take Right Now
- Log in to your rr95 account and activate a deposit limit or loss limit immediately.
- Use the self-break feature if you feel you need to step away from the platform for a while.
- Review your gaming and transaction history for a clearer picture of your spending patterns.
- Talk to someone you trust — whether family, a friend, or a professional counsellor.
rr95 may proactively restrict an account if our system detects gaming patterns that indicate high risk. This action is solely to protect you, and our support team is available to discuss it further.