- Data is not sold to third parties
- 256-bit SSL encryption for all data
- Data access is restricted to authorized personnel only
- You may request data deletion at any time
- Full compliance with data protection laws
1 Introduction
Rr95 (hereinafter referred to as "we", "the platform", or "rr95") is committed to protecting the privacy and data security of every user on our platform. This Privacy Policy clearly explains how we collect, use, store, share, and protect your personal information when you register and use rr95's services.
By registering an account or using any part of the rr95 platform, you are deemed to have read, understood, and fully agreed to this Privacy Policy. If you do not agree with any part of this policy, please stop using the platform and contact us to close your account.
This Privacy Policy applies to all information collected through the rr95.vu website, mobile app (where applicable), and any written or digital communications between you and the rr95 team. We update this policy from time to time in line with legal requirements and platform developments — the latest update date is shown at the top of this page.
rr95 adopts a "privacy-first" approach — meaning every new platform feature is evaluated from a user data protection perspective before launch. Safeguarding your information is not merely a legal obligation; it is one of our core values.
2 Data We Collect
Rr95 only collects data that is strictly necessary to provide you with a safe, fair, and responsible service. We do not collect information beyond what is required for platform operations.
2.1 Information You Provide Directly
- Full name as shown on your identification card or passport.
- Date of birth to verify age eligibility (must be 18 years or older).
- An active email address for account communications and important notifications.
- Mobile phone number registered in Malaysia.
- Current residential address for identity verification (KYC) purposes.
- A copy of your identity document (national ID or passport) when required for the KYC process.
- Payment method details such as registered bank account numbers or e-wallet information.
2.2 Information Collected Automatically
- The IP address of your device when accessing the rr95 platform.
- Browser type and version of your device's operating system.
- Login session data including date, time, and session duration.
- Gaming activity history, deposits, withdrawals, and bonus claims.
- Cookie data and related website tracking technologies.
- General location information based on IP address (not GPS or precise location).
| Data Categories | Primary Purpose | Retention Period |
|---|---|---|
| Identity Information | Account Verification & KYC | For the duration of the active account + 5 years |
| Contact Information | Communication & Customer Support | For the duration of the active account |
| Financial Transaction Data | Payment Processing & Auditing | 7 years (legal requirement) |
| Gaming Activity Data | Security & Responsible Gaming | 3 years after account closure |
| Technical Data (IP, logs) | Security & Fraud Prevention | 12 months of activity |
3 How We Use Your Data
Every piece of data we collect is used for a clear and legitimate purpose. rr95 does not use your data for purposes unrelated to platform operations without your prior consent.
- Identity verification: Verifying that you meet the age eligibility requirements and confirming your true identity through the KYC process.
- Transaction processing: Processing deposits, withdrawals, and all financial transactions in your account securely and efficiently.
- Account security: Detecting and preventing unauthorised access, fraud, money laundering, and suspicious activity.
- Service communications: Sending important notifications related to your account, transactions, promotions, and policy updates.
- Customer support: Processing enquiries, complaints, and assistance requests submitted to our support team.
- Legal compliance: Fulfilling reporting obligations and compliance requirements to relevant authorities under applicable laws.
- Platform improvements: Analysing usage patterns in aggregate (not individually) to improve the user experience and platform performance.
- Responsible gaming: Monitoring gameplay patterns to identify early signs of problem gambling and offer appropriate support.
rr95 will not use your data to make fully automated decisions that have a material impact on you without human oversight. Any significant decisions, such as account suspension, will go through a manual review by our team.
4 Data Storage & Security
Your data is stored in secure data centers that comply with international security standards. rr95 uses a combination of technical and administrative measures to keep your data protected at all times.
4.1 Storage Location
All rr95 user data is stored on servers located in regions that comply with international data protection requirements. Cross-border data transfers only occur when necessary for platform operations and are always carried out with adequate contractual safeguards.
4.2 Retention Period
Rr95 retains your data only for as long as necessary for the purposes stated in this policy or as required by applicable law. When data is no longer needed, it will be securely deleted or anonymized.
- Financial records are retained for 7 years in accordance with financial regulatory requirements.
- Gaming activity data is retained for 3 years after account closure.
- Technical and security logs are retained on a rolling 12-month basis.
- Marketing data (if you have consented) is retained until you withdraw your consent.
5 Data Sharing
Rr95 does not sell, rent, or trade your personal data to any external party for commercial purposes. However, in certain limited situations, we may need to share your information with specific parties.
- Payment service providers: Transaction information is shared with authorised payment processors (FPX, TNG, Boost, GrabPay) solely to process your financial transactions.
- KYC service providers: Identity verification data is shared with third-party verification platforms that comply with high security standards.
- Legal authorities: rr95 will disclose information to the authorities when required by court order, criminal investigation, or legal obligation.
- Technical service providers: Cloud infrastructure and technical service providers that help operate the platform, subject to strict confidentiality agreements.
All third parties that receive your data are contractually bound to use that information solely for the specified purpose and must adhere to data security standards equivalent to those of rr95.
If rr95 is involved in a merger, acquisition, or asset sale, user data may be transferred to the new entity. In such cases, you will be notified in advance via email or an in-platform notification.
6 Your Rights as a User
As an rr95 platform user, you have clearly defined rights regarding your personal data. rr95 is committed to making it easy for you to exercise these rights without unnecessary barriers.
- Right of access: You may request a copy of all personal data we hold about you at any time.
- Right to rectification: If your data is inaccurate or out of date, you have the right to request that we correct it promptly.
- Right to erasure: You may request deletion of your data when it is no longer needed, subject to our legal obligations.
- Right to restriction of processing: In certain circumstances, you may request that we restrict how we use your data.
- Right to data portability: You may request your data in a portable format for transfer to another service provider.
- Right to object: You have the right to object to the processing of your data for direct marketing purposes at any time.
- Right to withdraw consent: Where data processing is based on your consent, you may withdraw that consent at any time without affecting the validity of processing carried out prior to withdrawal.
To exercise any of the above rights, please contact our data protection team via email at [email protected]. We will process your request within 30 days of receipt.
7 Cookies & Tracking Technologies
Rr95 uses cookies and similar tracking technologies to enhance the user experience, analyze platform performance, and maintain the security of your login session.
7.1 Types of Cookies Used
- Essential Cookies: Required for core platform operations such as login session authentication and security. These cookies cannot be disabled.
- Your Cookie Preferences: Saving your personal preferences such as interface language and display settings for a convenient experience.
- Analytics Cookies: Collecting anonymised usage data to help us understand how users interact with the platform and improve it.
- Security Cookies: Detecting unusual login patterns and helping prevent unauthorised access to your account.
7.2 Cookie Management
You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect platform functionality and prevent you from logging in to your account. rr95 recommends allowing essential cookies for the best platform experience.
8 Data Security
Rr95 implements robust technical and administrative security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.
- All data transmitted between your browser and rr95 servers is encrypted using TLS 1.3 protocol with 256-bit SSL encryption.
- Passwords are stored in hashed form using modern cryptographic algorithms — no rr95 staff member can view your password.
- Access to user data within the organization is strictly controlled under the principle of least privilege.
- An intrusion detection system (IDS) operates 24 hours a day, 7 days a week to identify security threats in real time.
- Internal and external security audits are conducted regularly by certified independent experts.
- A data incident response plan is in place — in the event of a data breach involving your information, we will notify you within 72 hours.
While rr95 takes all reasonable measures to protect your data, no system can be guaranteed 100% secure. You are also responsible for keeping your account password confidential and not sharing your login credentials with anyone.
9 Third-Party Links
The rr95 platform may contain links or integrations with third-party services such as payment processors, game providers, and support services. This Privacy Policy applies to the rr95 platform only.
Rr95 is not responsible for the privacy practices of third-party services accessed through our platform. We recommend reading the privacy policy of each third-party service separately before providing them with any personal information.
- Slot game, Live Casino, and other game providers integrated into the rr95 platform are subject to their own privacy policies.
- Payment processors such as FPX, TNG eWallet, Boost, and GrabPay handle your transaction data in accordance with their respective privacy policies.
- rr95 selects third-party partners whose data protection standards are comparable to ours, though we cannot fully guarantee their practices.
10 Changes to the Privacy Policy
Rr95 reserves the right to update or modify this Privacy Policy at any time to reflect changes in platform practices, legal requirements, or technology used.
For any material changes — particularly those affecting how we use your personal data — rr95 will notify you via your registered email or a prominent in-platform notification at least 14 days before the changes take effect.
- The latest update date is always shown at the top of this page.
- Continued use of the platform after the effective date of any changes constitutes your acceptance of the latest version of the Privacy Policy.
- We recommend checking this page regularly to stay informed about how we protect your data.
If you disagree with any changes made to this Privacy Policy, you have the right to close your account and request deletion of your personal data, subject to data retention obligations required by law.
11 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, the rr95 data protection team is ready to assist.
- In-platform live chat — available 24 hours a day, 7 days a week.
- Email: [email protected] — response time within 2 hours.
- Visit page FAQ us for answers to frequently asked questions.
- For formal data requests (access, deletion, or transfer), please include "Personal Data Request" in your email subject line.
You may also refer to Terms and Conditions and Responsible Gaming Policy us for more information about your rights and responsibilities as an rr95 member.